Now more than ever, the ability to have honest and impactful conversations is a critical skill everyone needs to have. We Need to Talk: How to Have Conversations that Matter by Celeste Headlee is an excellent book for those looking to improve their conversation and listening skills while fostering relationships and solving problems through the process. In the book she shares personal stories of success and failure along with lessons learned from others about the importance of being able to communicate effectively through conversation. Celeste is currently the host of a daily news program on Georgia Public Broadcasting and shares from her wealth of experience interviewing people on the radio.
The book is divided into two sections: the first part illustrates a contextual basis for the problems we often encounter by having poor conversational (and listening) skills while the second part focuses on direct solutions and sound advice:
1. Conversation is a Survival Skill
2. Communication and Conversation are Not the Same
3. You Can’t Outsmart a Bad Conversation
4. Set the Stage
5. Some Conversations are Harder than Others
6. Be There or Go Elsewhere
7. It’s Not the Same!
8. Get Off the Soapbox
9. Keep it Short
10. No Repeats
11. That’s a Great Question
12. You Can’t Know Everything
13. Stay Out of the Weeds
14. Travel Together
16. Sometimes We Shouldn’t Talk
While I’m a practicing scholar at heart and love research, I do, however, appreciate books that are practical, a quick read, and can be easily applied for the professional development of both staff and students. This is definitely one of those books. With the introduction, the book is 252 pages of content and can be easily read over the course of three or four sittings. This book would serve as an excellent resource for the basis of a student programming series (i.e., leadership, career services, etc.), a great “Lunch and Learn” or professional development discussion for staff meetings, and to potentially frame supervisory one-on-ones among your team’s managers and employees. I highly recommend it to you and encourage you to share how you have used the book in your work in the comments below.